Return & Refund Policy

Last Updated: October 23, 2026

At Design Fibers LLC, we take pride in providing high-quality custom apparel and DTF transfers. Because many of our products are made to order or personalized, please review our return and refund policy before placing an order.

Custom Apparel & Personalized Products

All custom-made and personalized products are considered final sale and are not eligible for returns or refunds unless there is a verified production error or defect.

This includes:

• Custom printed T-shirts, hoodies, sweatshirts, and other apparel

• Personalized clothing and accessories

• Custom DTF transfers and gang sheets

• Products featuring customer-submitted artwork or designs

We do not accept returns or offer refunds for incorrect sizes, colors, spelling, artwork, or design selections submitted or approved by the customer.

DTF Transfers & Gang Sheets

All DTF transfer and gang sheet purchases are final sale.

Customers are responsible for reviewing their artwork, image resolution, sizing, spelling, layout, and quantities before submitting an order.

Design Fibers prints artwork as submitted and is not responsible for printing results caused by low-resolution files, incorrect dimensions, unwanted backgrounds, or other artwork-related issues.

We are not responsible for transfers damaged during application due to incorrect heat press settings, pressure, temperature, peeling, or improper application techniques.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrectly produced due to an error by Design Fibers, please contact us promptly after receiving your order.

Email dana.lujan@designfibers.com with:

• Your order number

• A description of the issue

• Clear photographs showing the problem

Once reviewed and verified, we may offer a replacement, reprint, store credit, or refund, depending on the circumstances.

Order Cancellations & Changes

Orders may be canceled or modified only before production has started.

Once an order has entered production, we cannot guarantee changes or cancellations, and the order may no longer qualify for a refund.

Please contact us as soon as possible if you need to make changes.

Customer-Supplied Garments

When customers provide their own garments for printing, Design Fibers LLC is not responsible for damage resulting from pre-existing manufacturing defects, fabric sensitivity, or unforeseen reactions to the heat pressing process.

Non-Custom Products

For non-custom, non-personalized products, please contact us to request a return. Eligibility will depend on the item's condition and applicable consumer protection laws.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact Us

For questions about returns, refunds, or order issues, please contact:

Design Fibers LLC
Chandler, Arizona
Email: dana.lujan@designfibers.com
Website: www.designfibers.com

We appreciate your business and thank you for choosing Design Fibers!